Refund, Return and Exchange Policy

When this policy applies

We consider refund, return and exchange requests for fishing gear delivered damaged, defective, incorrect or incomplete, subject to this policy and applicable Malaysian law.

Report a delivery issue

Please contact us within 24 hours of delivery with your order number, clear photographs and a continuous unboxing video showing the parcel condition and the item issue. Keep the item, packaging and all included materials while we review your request.

Review and remedy

We will assess the information provided and may request further evidence. Where a request is approved, we may arrange a replacement, refund or another appropriate remedy. Refunds are returned to the original payment method where available and may take additional time to appear, depending on the payment provider.

Returns and exchanges

Please do not return an item unless we provide return instructions. An approved return should include the original packaging and all supplied parts. For approved defective, damaged, incorrect or incomplete items, we will confirm the applicable return-delivery arrangement.

Contact

For refund, return or exchange enquiries, email eliteskysupply@outlook.com.
Tel: +60 11-2075 7173

ELITE SKY SUPPLY SDN. BHD.
195, Lebuh Carnarvon, 10100 George Town, Pulau Pinang, Malaysia